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1.
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You were satisfied with the
support provided on your most recent call to the Customer Support Center.
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2.
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Which product did you contact us
about?
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3.
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How much time do you spend using
the Ateb product you referenced above?
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4.
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How often have you contacted the
Customer Support Center in the last month?
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5.
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How long did it take us to start
working on your issue?
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6.
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You were satisfied with the time
it took the Customer Support Center to start working on your issue.
Importance
to you:
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7.
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From the time we began working
on your issue, how long did it take us to solve?
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8.
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You were satisfied with the time
it took the Customer Support Center to solve your issue.
Importance
to you:
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9.
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What do you consider to be a
reasonable amount of time to solve your type of issue?
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Satisfaction with Ateb Staff
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10.
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If you phoned the Customer
Support Center, how quickly was your call answered? Note: select NA if
you did not use the telephone to Customer Support Center.
Importance
to you:
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11.
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If you left a voicemail message,
sent e-mail, or submitted a web form how quickly was your request responded to?
Importance
to you:
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12.
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With the question above in mind,
what do you consider to be a reasonable amount of time to wait?
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13.
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The support technician spoke
clearly and used terms you understood.
Importance
to you:
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14.
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You were kept well-informed
during the progress of your issue.
Importance
to you:
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15.
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The response to your issue was
friendly and professional.
Importance
to you:
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16.
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The support technician you dealt
with was technically knowledgeable.
Importance
to you:
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Your Preferences and Opinions
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17.
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Based on your experience, how
does the Ateb Customer Support Center compare with other support centers you
have contacted?
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18.
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What did you like most about the
support you received?
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19.
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What did you like least about
the support you received?
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20.
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What can we do to improve the
quality of support you receive?
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Optional Information
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21.
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Trouble Ticket Number
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22.
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Your Full Name
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23.
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Company Name
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24.
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If you would like a direct
response from the Customer Support Manager, please include your e-mail address
below and you will be contacted shortly.
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