Pharmacy Line Interactive Voice Response (IVR) solution automates telephone call handling in the pharmacy, providing customers and doctors with 24-hour access to the Pharmacy, reducing the time the Pharmacy staff spends on the telephone and increasing overall pharmacy efficiency.

The base Pharmacy Line solution automates incoming calls from customers and doctors 24 hours a day, 7 days a week for prescription refills, new prescription authorization, and much more. Ateb has installed Pharmacy Line in a variety of pharmacy environments, including Mail Order.

Benefits:

• Improves call routing and reporting

Features:

• Status option
• Payment options
• Automates prescription refill process
• Integrates to pharmacy applications
• Automates outbound faxing for prescription authorization
• Provides compliance and reminder calls

Contact us for more information on how our solutions can help you.

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