Increase customer sales by increasing customer loyalty with StoreLine.

Automated call handling gives customers better and easier access to your business when it's convenient for the customer and without increasing your operating costs.

Through the use of the telephone and Ateb's StoreLine Interactive Voice Response (IVR) solution, customers and staff can place orders for goods and services, facilitate target marketing, activate reminder calls to pick up merchandise, and much more.

The suite of StoreLine solutions include:

Auto Attendant provides a polite, consistent, and automated way to answer incoming telephone calls. Automating telephone call answering is an efficient way to handle incoming calls. Auto Attendant minimizes hold times while directing customers to the proper departments and extensions based on hours of operation.

Order Line automates the notification process used to inform customers that requested special order purchases have been received and are ready to be picked up. The Special Order line handles follow-up calls and customer inquiries. The Layaway Line, a similar solution, is available for layaway purchases.

Locator Line provides the closest store information. Central administration is available.

Gift Card provides customers the ability to order and distribute gift cards with a simple phone call. Central administration is available.

Frequent Shopper Line answers calls from customers to enroll them in frequent shopper programs, update their customer information, or give customers their frequent shopper balance. Central administration is available.

Employee Information Line provides a way to disseminate information to employees, such as weekly sales goals, weekly work schedules, and vacations. Central administration is available.

Outbound Calling proactively places reminder calls to customers to inform them their order is ready for pick up. Central administration is available.

StoreLine Benefits:

• Raises customer service levels
• Automates repetitive tasks
• Proven labor savings
• Provides a polite and consistent manner for call handling
• Minimizes customer/staff on-hold time
• Easy maintenance

Contact us for more information on how our solutions can help you.

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