Pharmacy Line plays a key role in the community pharmacy environment, serving as a valuable and strategic customer service tool.

Pharmacy Line is an IVR (Interactive Voice Response) solution that helps the pharmacy staff interact more effectively with customers.

Our IVR solution provides immediate access to pharmacy staff for patients or physicians, and additionally provides alternative options for the caller to quickly and accurately have their needs addressed.

According to a 1999 Consumer Reports survey, consumers rated community pharmacies as the best in America for their personal attention, speed and efficiency of dispensing.

Ateb's Pharmacy Line solution helps pharmacies better serve the needs of their patient and physician communities, and allows them to provide a higher level of patient care.

Pharmacy Line Benefits:

• Frees up the pharmacist for more face-to-face customer service and patient counseling time
  
• Gives customers and physicians 24/7 access to the pharmacy
  
• Automatically handles refill authorization requests to physicians
  
• Reduces interruptions allowing pharmacists to focus on critical dispensing processes
  
• Interfaces to your dispensing system and stages prescriptions needing to be filled
  
• Minimizes hold times while automatically routing customer calls within the store
  
• Provides a polite, consistent answer to every call
  

Contact us for more information on our solutions.

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