Provide over 90% successful notification to your customers with BackTalk.

BackTalk is an advanced, automated customer notification and appointment verification system. BackTalk searches trouble reporting systems and service order systems for completed work reports and then notifies customers of their completed status. For quality assurance purposes, BackTalk informs customers that service is completed as well as confirms that troubles were cleared to their satisfaction.

BackTalk can place courtesy calls to customers prior to a technician service visit. At the time the service order is confirmed by BackTalk, customers have the option to receive or decline this reminder call. During the reminder call, the customer can be transferred to a live service representative for appointment changes or cancellations.

BackTalk interacts with the customer using recorded prompts, speech recognition or a touchtone keypad. Alternatively, BackTalk detects answering machines and delivers a recorded message. Upon completion of the call, the disposition of the trouble reports or service orders is logged and updated in the appropriate system.

BackTalk Benefits:

• Provides substantial cost savings
• Increases technician productivity
• Increases customer satisfaction
• Decreases the number of repeat trouble reports
• Provides a high degree of flexibility
• Allows customers to self-maintain scheduling, disposition, and customer contact parameters
  

Contact sales@ateb.com for more information on how Ateb can help you.