Minimize field costs, stay competitive, and better serve customers with TechMap.

TechMap, a Geographical Information System (GIS), helps businesses manage the dispatch, routing, and management of the work force.

TechMap is an advanced solution that matches the task to the appropriate person. TechMap takes into consideration employee skills, current proximity to the job site, and resource availability. This intelligence-based routing provides a significant improvement over manual or semi-automatic dispatching and routing.

TechMap is highly customizable and integrates into your existing infrastructure. Existing systems and databases are easily integrated with TechMap, including customer care systems, trouble ticketing systems, technician skill set databases, and work force management databases.

TechMap Benefits:

• Provides enhanced employee scheduling
• Plots and maps directions between appointments
• Resource matched to the task, based on skill sets
• Improves the dispatch efficiency of the labor force
• Integrates with Interactive Voice Response (IVR), wireless, and Internet technology
  

Contact us for more information on how our solutions can help you.

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