Dierbergs
Markets Selects Ateb Solutions
to Streamline Pharmacy Workflow
Raleigh,
NC - July 22, 2003 - Ateb, Inc., a market leader in pharmacy
solutions, announced today that Dierbergs Markets has chosen to
implement Pharmacy Line, an Interactive Voice Response (IVR)
solution, and SignatureLine, an Electronic Signature Capture
solution, into its 17 pharmacy locations. Dierbergs currently
has 21 locations throughout the St. Louis metropolitan area.
"Dierbergs'
growth and innovations have always been about the needs of our
customers, and Ateb's technology allows us to keep that focus,"
says David Meador, R.Ph. Director of Pharmacy Services at Dierbergs.
"By reducing the amount of phone activity and paperwork in
the pharmacy, Ateb's solutions allow us to significantly increase
the amount of time our staff has to focus on what matters most
- the customer."
"Customer
service is a critical component of a successful pharmacy operation,
and Ateb has focused on developing solutions that allow our clients
to keep their customers satisfied," says Dennis DiVenuta,
President and CEO at Ateb. "With the increase in government
regulation under HIPAA, it's even more important to have solutions
that help streamline traditional pharmacy functions and increase
workflow efficiencies."
Pharmacy
Line
Pharmacy Line is Ateb's Interactive Voice Response (IVR) solution
that automates telephone service in the pharmacy. Pharmacy Line
mirrors the operational practices of the pharmacy and integrates
with the pharmacy's existing technology infrastructure, including
the pharmacy application, the computer system, and the telephone
system.
Benefits
of Pharmacy Line:
- Provides
customers and doctors with 24-hour access to the pharmacy
-
Increases pharmacist time to provide patient counseling
- Increases
dispensing productivity and accuracy
- Eliminates
distractions
- Reduces
the time the pharmacy staff spends on the telephone
- Eliminates
hold times for callers
- Increases
sales through 24-hour customer access
SignatureLine
SignatureLine is Ateb's electronic signature capture solution
that collects and stores patient signatures for consent for service,
prescription pick-up, and privacy policy acknowledgement for HIPAA
and third party audit requirements. SignatureLine eliminates paper
storage and makes information readily available at the store level
or centrally for future audits.
Benefits
of SignatureLine:
- Replaces
paper forms.
- Ensures
compliance with patient counseling regulations.
- Promotes
patient privacy at prescription pick up.
- Eliminates
need for filing space of archived paper forms.
- Allows
easy access to stored signatures.
- Simplifies
HIPAA and third party audits.
- Provides
a consistent and easy-to-understand process for the pharmacy
staff.
About
Ateb, Inc.
Founded in 1992, Ateb, Inc. offers a comprehensive suite of workflow
improvement technologies, customer relationship management and
point-of-sale applications for chain pharmacies, hospitals and
pharmaceutical marketers. With more than 14,000 installations,
Ateb's Interactive Voice Response (IVR) applications streamline
pharmacy operations, facilitate healthcare transactions and connect
patients and providers with information they need to make sound
healthcare decisions. For more information, visit www.ateb.com
or call 877-776-ATEB (2832).
For
media inquiries, e-mail pr@ateb.com.