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Dierbergs Markets Selects Ateb Solutions
to Streamline Pharmacy Workflow

Raleigh, NC - July 22, 2003 - Ateb, Inc., a market leader in pharmacy solutions, announced today that Dierbergs Markets has chosen to implement Pharmacy Line™, an Interactive Voice Response (IVR) solution, and SignatureLine™, an Electronic Signature Capture solution, into its 17 pharmacy locations. Dierbergs currently has 21 locations throughout the St. Louis metropolitan area.

"Dierbergs' growth and innovations have always been about the needs of our customers, and Ateb's technology allows us to keep that focus," says David Meador, R.Ph. Director of Pharmacy Services at Dierbergs. "By reducing the amount of phone activity and paperwork in the pharmacy, Ateb's solutions allow us to significantly increase the amount of time our staff has to focus on what matters most - the customer."

"Customer service is a critical component of a successful pharmacy operation, and Ateb has focused on developing solutions that allow our clients to keep their customers satisfied," says Dennis DiVenuta, President and CEO at Ateb. "With the increase in government regulation under HIPAA, it's even more important to have solutions that help streamline traditional pharmacy functions and increase workflow efficiencies."

Pharmacy Line™
Pharmacy Line is Ateb's Interactive Voice Response (IVR) solution that automates telephone service in the pharmacy. Pharmacy Line mirrors the operational practices of the pharmacy and integrates with the pharmacy's existing technology infrastructure, including the pharmacy application, the computer system, and the telephone system.

Benefits of Pharmacy Line:
  • Provides customers and doctors with 24-hour access to the pharmacy
  • Increases pharmacist time to provide patient counseling
  • Increases dispensing productivity and accuracy
  • Eliminates distractions
  • Reduces the time the pharmacy staff spends on the telephone
  • Eliminates hold times for callers
  • Increases sales through 24-hour customer access

SignatureLine™
SignatureLine is Ateb's electronic signature capture solution that collects and stores patient signatures for consent for service, prescription pick-up, and privacy policy acknowledgement for HIPAA and third party audit requirements. SignatureLine eliminates paper storage and makes information readily available at the store level or centrally for future audits.

Benefits of SignatureLine:

  • Replaces paper forms.
  • Ensures compliance with patient counseling regulations.
  • Promotes patient privacy at prescription pick up.
  • Eliminates need for filing space of archived paper forms.
  • Allows easy access to stored signatures.
  • Simplifies HIPAA and third party audits.
  • Provides a consistent and easy-to-understand process for the pharmacy staff.

About Ateb, Inc.
Founded in 1992, Ateb, Inc. offers a comprehensive suite of workflow improvement technologies, customer relationship management and point-of-sale applications for chain pharmacies, hospitals and pharmaceutical marketers. With more than 14,000 installations, Ateb's Interactive Voice Response (IVR) applications streamline pharmacy operations, facilitate healthcare transactions and connect patients and providers with information they need to make sound healthcare decisions. For more information, visit www.ateb.com or call 877-776-ATEB (2832).

For media inquiries, e-mail pr@ateb.com.

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