University of Michigan Hospital Chooses Ateb's Interactive Voice Response Solution to Centralize Prescription Refills

Ateb's Pharmacy Line™ To Service Hospital's Three Ambulatory Pharmacies

Raleigh, NC, August 19, 2003 - Ateb, Inc., a market leader in pharmacy solutions, announced today that the University of Michigan Hospital will implement its Pharmacy Line™ solution to service its three ambulatory pharmacies. Pharmacy Line™, Ateb's Interactive Voice Response (IVR) solution, will facilitate the processing of all prescription refills in one location without having to retrain patients to follow a new process. Patients will continue to call the location closest to them, and the central IVR system will automatically transfer refill orders to the appropriate site.

"With more than 700 prescriptions per day, 40 percent of which are refills, our patients really depend on the convenience of phoning in their refill requests," said Alice Schuman, Business Manager in the Department of Pharmacy Services at University of Michigan Health System. "The integration of Pharmacy Line into our existing dispensing system has allowed us to not only enhance that convenience, but also our overall commitment to providing the best service to our patients and their families."

Ateb offers a comprehensive suite of solutions and services designed to help hospital pharmacies lower operating costs, reduce delivery errors and enhance customer service. Hospital pharmacies can implement Ateb's solutions to dramatically reduce common inefficiencies associated with manual dispensing, capturing and facilitating prescription transactions. As a result, pharmacists are afforded more opportunity to spend more time counseling patients.

Benefits of Ateb's solutions include:

• Increase in refills through 24-hour access to the pharmacy
• Enhanced customer service through increased pharmacist to patient counseling
  
• Increased productivity through a reduction in in-bound pharmacy calls
  
• Increased dispensing productivity and accuracy
• Ensured HIPAA compliance in all phases the prescription transaction process
  

"We have been working with pharmacies to improve pharmacy workflow for over 10 years and we have successfully leveraged that expertise into the hospital space, specifically for ambulatory pharmacies," said Dennis DiVenuta, President and CEO at Ateb. "We are confident that the University of Michigan will experience immediate results from the enhanced efficiency provided by Ateb's centralized IVR solutions, and expect our relationship to grow as we add new feature sets to meet market demand."

About Ateb, Inc.
Founded in 1992, Ateb, Inc. offers a comprehensive suite of workflow improvement technologies, customer relationship management and point-of-sale applications for chain pharmacies, hospitals and pharmaceutical marketers. With more than 14,000 installations, Ateb's Interactive Voice Response (IVR) applications streamline pharmacy operations, facilitate healthcare transactions and connect patients and providers with information they need to make sound healthcare decisions. For more information, visit www.ateb.com or call 877-776-ATEB (2832).

For media inquiries, e-mail pr@ateb.com.