Shaw Supermarkets, Inc. Chooses Ateb's Pharmacy Solutions to Enhance the Efficiency of Its 64 Pharmacies
Ateb's Pharmacy Line™ Captures up to 65% of All Prescription Refills for Shaw's High Volume Pharmacies
Raleigh, NC, July 15, 2003 - Ateb, Inc., a market leader in pharmacy solutions, announced today that Shaw's Supermarkets, Inc. has chosen to implement both its Interactive Voice Response (IVR) solution and its Electronic Signature Capture solution in 64 pharmacies. Utilizing both of these solutions, Shaw's pharmacies are able to significantly reduce the amount of time the pharmacy staff spends on manual tasks such as taking refill requests and filing signature logs and HIPAA acknowledgement forms.
"The results we have experienced from the Ateb solutions have been outstanding," says Joe Prigaro, Director of Pharmacy at Shaw's. "With the IVR, our pharmacy is now available 24/7, which allows us to manage our increasing number of refills with ease."
Prigaro adds, "The electronic signature capture solution allows us to track our signatures more effectively without having to worry about lost paper signature logs. The large touch screen makes it much easier to use than other solutions on the market."
"It's always exciting to hear that Ateb helps ease the pains of the pharmacy staff," says Dennis DiVenuta, President and CEO at Ateb. "With the increasing number of prescriptions coming into pharmacies today, Ateb is committed to providing our customers with the highest quality solutions to create a more efficient work environment."
About Pharmacy Line™
Pharmacy Line is an Interactive Voice Response (IVR) solution that automates telephone call handling into the pharmacy, providing customers and doctors with 24-hour access to pharmacy services. The Pharmacy Line system handles the most common calls into the pharmacy, which frees the pharmacist and associates to spend more time with their customers. Pharmacy Line enables the pharmacy staff to be more efficient and productive while greatly reducing interruptions in the pharmacy.
Benefits of Pharmacy Line:
- Allows customers to refill a prescription over the telephone, get basic pharmacy information such as pharmacy hours, or to speak to the pharmacy staff for personal assistance.
- Allows physicians to order new prescriptions for patients, authorize additional refill requests on existing prescriptions, or to speak directly to the pharmacist.
- Provides access to your pharmacy 24 hours a day, 7 days a week.
- Reduces the amount of time that the pharmacist and pharmacy staff spend on the telephone.
- Provides fewer interruptions and an improved pharmacy environment.
- Provides consistent, polite answering of all telephone calls.
SignatureLine™
SignatureLine is Ateb's electronic signature capture solution that collects and stores patient signatures for consent for service, prescription pick up, and privacy policy acknowledgement for HIPAA and third party audit requirements. SignatureLine eliminates paper storage and makes information readily available at the store level or centrally for future audits.
Benefits of SignatureLine:
- Replaces paper forms.
- Ensures compliance with patient counseling regulations.
- Promotes patient privacy at prescription pick up.
- Eliminates need for filing space of archived paper forms.
- Easily accesses stored signatures.
- Simplifies HIPAA and third party audits.
- Provides a consistent and easy-to-understand process for the pharmacy staff.
Other Ateb Solutions
In-Store Fax Server
In-store Fax Server, using specialized adapter cards, electronically generates and accepts faxes, eliminating the need for fax machines and patient privacy concerns associated with patient information left on fax machines. Another feature includes automated outbound faxing, which automatically faxes doctors' offices to request prescription refill authorizations.
Benefits of Fax Server:
- Eliminates the need for paper faxes that detail private patient information, which could result in a violation of the HIPAA privacy policy that became effective on April 14, 2003.
Other Ateb solutions that eliminate manual tasks in the pharmacy:
- Call Center Solutions for Central Processing and Central Fill Sites
- Bin Management
- Internet Prescription Refill
- Central IVR Solution for chains
- Automated Pre-Fill Compliance
- Prescription Validation
About Ateb, Inc.
Founded in 1992, Ateb, Inc. offers a comprehensive suite of workflow improvement technologies, customer relationship management and point-of-sale applications for chain pharmacies, hospitals and pharmaceutical marketers. With more than 14,000 installations, Ateb's Interactive Voice Response (IVR) applications streamline pharmacy operations, facilitate healthcare transactions and connect patients and providers with information they need to make sound healthcare decisions. For more information, visit www.ateb.com or call 877-776-ATEB (2832).
About Shaw's Supermarkets, Inc.
Shaw's Supermarkets, Inc. operates 188 Shaw's and Star Market store locations and two distribution centers throughout the six New England states. The Company serves more than four million customers each week and has approximately 30,000 associates. During the most recently completed fiscal year, total Company sales were $4.4 billion. Shaw's is a wholly-owned subsidiary of J Sainsbury plc.
For media inquiries, e-mail pr@ateb.com.